Frequently Asked Questions

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Everything you need to know before your stay

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FAQs

Useful information

Check our guests’ most frequently asked questions and find quick, straightforward answers. If you need something more specific, our team will be happy to help you.

Where is the Art Hotel Medellín located?

We are located in the El Poblado neighborhood, just a short walk from Lleras Park, the heart of the city's nightlife and dining scene.

Do you offer free Wi-Fi?

Yes, we offer high-speed Wi-Fi in all rooms and common areas for our guests.

Is the hotel suitable for business travel?

Absolutely. Our location in El Poblado and the work areas in the rooms make it ideal for business travelers.

Do you offer airport transportation service?

We offer transportation service upon prior request and for an additional charge for your convenience.

Do you offer airport transportation service?

Check-in is at 3:00 PM and check-out is at 12:00 PM.

Do you have smoking rooms?

All our facilities are smoke-free (non-smoking).

Is it safe to walk around the hotel area?

Yes, El Poblado is one of the safest and most well-monitored areas of Medellín, ideal for walking both day and night.

Are there any artworks for sale at the gallery?

We feature a permanent gallery; for purchases, please check with our reception regarding current exhibitions.

Do you offer laundry service?

We offer laundry and ironing services for an additional cost.

Do the rooms have air conditioning?

Yes, all our rooms are equipped with air conditioning to ensure your thermal comfort.

Do the rooms have a safe?

Yes, each room has an electronic safe for your valuables.

How can I book at the best price?